Privacy Policy

At Multi Mulk, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, share and protect your data when you visit multimulk.com or use our services.

Multi Mulk is an international real estate and citizenship advisory with its head office in Dubai, United Arab Emirates, and offices in İstanbul, Türkiye, and Lahore, Pakistan. For the purposes of this policy, Multi Mulk is the controller of the personal information collected through this website.

1. Information We Collect

We collect personal information that you give us directly when you fill in a form on our website, request a brochure, subscribe to updates or contact us with an enquiry. This includes:

Your name, email address and telephone number, including the country your number belongs to.
What your enquiry is about, the subject and message you write, and the property, development or programme you are asking about.
The language you wrote in and the page you wrote from, so the right adviser can pick the enquiry up.
Where you go on to become a client, the documents an application requires — identity, family, source of funds and the like — which are collected under a separate engagement and not through this website.

We also collect non-personal information automatically as you use the site, such as your IP address, browser type, device, the pages you visit and the site that referred you, through cookies and analytics tools described below.

2. How We Use Your Information

We use your personal information to:

Respond to your enquiries and provide the services you request, including sending a brochure you have asked for to your email address.
Follow up your enquiry by email, telephone or WhatsApp, and arrange consultations with our advisers.
Send you updates, newsletters and information about properties and programmes we think will interest you. You can ask us to stop at any time.
Improve our website, understand which pages are read and in which languages, and customise your experience.
Meet our legal and regulatory obligations, including the due-diligence, anti-money-laundering and know-your-customer checks that citizenship and residency applications require.
Protect the security of our website and prevent misuse of it.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We share your data only where it is needed to do what you have asked of us:

With the trusted service providers who help us operate the website and manage our communications — our customer relationship management system, where enquiries are recorded and assigned to an adviser; our email delivery and website hosting providers; and our analytics providers. Each is obliged to protect your information and to use it only for the purposes we specify.
With the developers, resort operators, licensed agents, lawyers and government citizenship or immigration units involved in a purchase or an application, once you have instructed us to proceed and only to the extent the transaction or application requires.
Between our own offices in the United Arab Emirates, Türkiye and Pakistan, so that the desk closest to you can handle your file.
Where the law requires it, or to protect our rights, our clients or the public.

4. International Transfers

Because we operate from three countries and use service providers based elsewhere, your information may be stored and processed outside the country you live in. Wherever it is processed, we apply the safeguards described in this policy and require our providers to protect it to the same standard.

5. How Long We Keep It

We keep the details of an enquiry for as long as we need them to deal with it and to follow it up, and the records of a client engagement for as long as the law and our regulatory obligations require after it ends. You can ask us to delete your information at any time, and we will do so unless we are required to keep it.

6. Data Security

We take the security of your personal information seriously and implement reasonable technical and organisational measures to prevent unauthorised access, disclosure or misuse of your data. Forms on this website are submitted over an encrypted connection and protected against automated abuse. Please note, however, that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

You have the right to access the personal information we hold about you, to have it corrected, to ask us to delete it, to object to or restrict how we use it, and to withdraw any consent you have given. Where you are protected by the data protection law of the United Arab Emirates, Türkiye, the European Union or another jurisdiction, you may also have the right to complain to the supervisory authority there.

To exercise any of these rights, or if you have any concerns about how we use your data, please contact us using the details at the end of this policy. We may ask you to confirm your identity before acting on a request.

8. Cookies and Analytics

Our website uses cookies and similar technologies to remember your preferences — such as the language you chose to read the site in — and to analyse how the site is used, so that we can improve it. We use Google Analytics and Vercel Web Analytics for this; the former sets cookies, the latter does not identify individual visitors.

You can choose to disable cookies through your browser settings, but this may limit some functions of the site.

9. Third-Party Services and Links

Some pages embed content from other services — maps from Google, videos from YouTube — and offer to open a conversation on WhatsApp. When you use these, the provider concerned may collect information under its own privacy policy, which we encourage you to read. Links from our website to other sites are provided for convenience, and we are not responsible for their content or their privacy practices.

10. Children

Our website and services are directed at adults. We do not knowingly collect personal information from anyone under the age of eighteen through this website. Where a child is included in a family application, their details are collected from the applying parent under the engagement, not here.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law that applies to us. Any changes will be posted on this page with a new revision date, and we encourage you to review it periodically.